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Chief customer service officer Recruitment in Chennai

indian-bankCorporate Office, HRM Department
Chennai – 600014
Recruitment of Chief Customer Service Officer (CCSO)
(Internal Ombudsman) on Contract Basis
INDIAN BANK, a leading Public Sector Bank, with headquarters in Chennai having Branches/Offices all over India and abroad invites ONLINE applications from Retired General Manager from any Scheduled Commercial Bank (other than Indian Bank) for the post of Chief Customer Service Officer (CCSO) (Internal Ombudsman) on Contract basis.
The eligibility and terms of service is furnished here under:
Name of the Post :Chief Customer Service Officer (CCSO) (Internal Ombudsman)
Nature of employment :On contract basis
Place of work :Indian Bank, Corporate Office, Chennai.
Period of Contract :    3 years or 65 years of age whichever is earlier.
Termination of contract :The contract can be terminated by either of the parties by giving one month’s notice.
Minimum Qualifications / Eligibility :Retired General Manager from any Scheduled Commercial Bank (other than Indian Bank)
Work Experience :Exposure in working of more than three areas of operations in Banking, such as General Banking, Credit, Foreign Exchange, Treasury, Merchant Banking, Credit Card operations etc
Age :Maximum 62 years as on 01.07.2015
Mode of selection :By way of Personal Interview
Job profile :The Chief Customer Service Officer (CCSO) (Internal Ombudsman) shall be reporting directly to the Managing Director & Chief Executive Officer of the Bank and shall be the focal point of Internal Grievance Redressal System of the Bank in terms of Damodaran Committee recommendations to ensure that only minimum number of complaints are escalated to Banking Ombudsman. The Chief Customer Service Officer will help in strengthening customer confidence in the Bank’s Internal Customer Grievance Redressal System

Corporate Office, HRM Department
Chennai – 600014
Compensation Rs.70,000/- p.m subject to deduction of applicable taxes.
 The following additional facilities shall also be provided: –
1.Residential accommodation for those who do not have home in Chennai
2.Provision of car as applicable to GM Cadre of the Bank
3. Provision of Telephone / Mobile as applicable to GM Cadre of the Bank
4.In case of outstation duty, eligible Travelling, Halting allowance shall be paid as applicable to GM cadre
Working hours :Normal working hours as applicable to Bank Executives
Leave :12 days leave per year, out of which not more than 4 days can be availed at a time
Procedure for applying:-
1.Candidates are required to apply Online from 03.12.2015 to 18.12.2015 (both days inclusive) through Bank’s website www.indianbank.in. No other means/ mode of application will be accepted
2.Candidates are required to have a valid personal email ID and Mobile number for contact. It should be kept active during the currency of this project. Bank may send call letters for interview through the registered email ID.
3.Candidates can apply online by visiting the Career Page of the Bank’s website www.indianbank.in and going to the link titled “Online Application for Recruitment of Chief Customer Service Officer (CCSO)”. Click on this link will open up the appropriate Online Application Format

Corporate Office, HRM Department
Chennai – 600014
a.Before applying for the post, candidate should satisfy himself/herself that he/she fulfills the eligibility and other norms mentioned in this notice. Bank would be free to reject any application at any stage of the recruitment process, if the candidate is found ineligible. The decision of the Bank shall be final in deciding about qualification, experience and other eligibility norms.
b.The Bank reserves the right to alter, modify or change the eligibility criteria and / or any of the other terms and conditions spelt out in this notice, including criteria for qualifying/method and procedure for selection.
c.Only those candidates who fulfill the eligibility criteria will be called for interview and intimated by email.
d.Candidates will have to produce original certificates for educational qualifications, experience, age, category etc. at the time of interview, in support of his/her eligibility, as per the details furnished in the application, failing which the candidate will not be allowed for interview.
e.Decision of the Bank in all matters regarding eligibility of the candidate, the stages at which such scrutiny of eligibility is to be undertaken, the documents to be produced for the purpose of interview, selection and any other matter relating to recruitment will be final and binding on the candidates. No correspondence or personal enquiries shall be entertained by the Bank in this regard.
f.Any resultant dispute arising out of this notice shall be subject to the sole jurisdiction of the Courts situated in Chennai.

Canvassing in any form will be a disqualification
02 DECEMBER 2015    General Manger (HRM)

APPLY BEFORE :18.12.2015
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